Support Services Manager- Tal Afar


Overall purpose of the role:

The role has overall leadership responsibility for DRC’s operational management for DRC North Area Office (Telafar) and its field bases across Northern Iraq, with oversight on Finance, Administration, HR, IT, and Logistics and Procurement. The role is directly responsible to support DRC’s programming across the North Area (Ninewa, KRI) and ensuring support functions are in accordance with operational standards per the DRC Operations Handbook and other DRC global and country-level guidelines.


Responsibilities: **

Planning and strategy

Lead annual planning for support services and ensure key performance indicators are met for North Area Office (Telafar) Ensure project planning includes relevant support service requirements (such as lead times and appropriate budgets) Ensure resource mobilisation is realistic and fit for purpose to meet programme needs Ensure that North Area Office (Telafar) retains and continually develops its operational capacity to provide rapid emergency response Lead on compliance self check, risk register, facilitation of internal and external audits, and relevant results contract for North Area Office (Telafar) As required, support the scale-up and scale-down of Base and Area Office operations, including establishing operational presence in new geographic locations. Closely liaise with the leads of support functions in Country Office as required. Team Management

Ensure support functions are sufficiently staffed to meet program delivery needs for the North Area Office (Telafar) Provide regular constructive feedback to direct reports, following DRC’s Performance management procedures, and support direct reports in performance management of their team members Assess training and development needs for support and program teams across the Area Office and develop a capacity building plan for implementation. Lead on building high performing support teams for North Area Office (Telafar), with a focus on improving operational efficiencies while ensuring compliance with DRC Global, Country Level, and donor regulations Support succession planning of positions in line with DRC Iraq nationalization policy and guidelines. HR & Admin

Ensure monthly reports and key performance indicators are met by the department Support the HR team in delivering on key functions such as recruitment, trainings, contract management, facilitation of performance reviews, staff inductions, payroll preparation, personal income tax calculations, etc. Support the admin team to ensure follow up on key functions such as management of premises (office and guesthouse), visa applications, local-level registrations, utility services and bills, rental and lease agreements etc Supply Chain

Monitor department KPIs and monthly reports; support the Supply Chain manager in improving KPIs and team efficiency Work with the Supply Chain Manager to ensure each of the sub departments (procurement, fleet, assets, warehouse and IT) is able to support North Area Office (Telafar) operational needs in a timely manner. In coordination with Country Office, oversee the International Procurements conducted from North Area Office (Telafar) to ensure compliance with internal procedures, donor regulations, and on-time delivery of tenders. Finance

Primary budget holder for all support service budgetlines for North Area Office (Telafar) Responsible for budget monitoring, expense forecasting, and proposal budgeting for support costs Work with Finance Manager on capacity building of programme and support teams as relevant on financial compliance Support completion of key financial tasks, such as payroll, social security payments, cashbooks and cash forecasts, etc – line with DRC SOPs and operations handbook Ensure an efficient and low risk liquidity management in the operation in accordance with DRC rules and regulations Other

Support the roll-out of DRC Dynamics (Enterprise Resource Planning System) including being a heavy user, training relevant teams in the Area Office, and leading on transition and data migration Facilitate the implementation of the Age, Gender and Diversity Strategy within North Area Office Support Services Team Reporting Line:

Reporting to: Area Manager (North Area, Telafar) Direct Reports: Supply Chain Manager, Finance Manager, Human Resources & Admin Team Leader Experience and technical competencies:

5 years relevant humanitarian management experience Demonstrated experience in team management Knowledge of project cycle management Knowledge of key donor policy and compliance procedures Organizational and planning skills Strategic outlook and ability to anticipate problems Solution oriented approach to dealing with a fast changing and challenging work environment Education:

University level degree in humanitarian relevant field or comparable 5 years’ experience Formal training and qualification in Supply Chain, HR or Finance is desirable but not mandatory. Languages:

English (Fluent) Arabic – desirable Key stakeholders:

Area Manager Head of Support Services Country Finance Manager Country HR Manager Country Supply Chain Manager We offer

Contract length: 12 months

Employment Band: F- Management

Designation of Duty Station: Tal Afar (with travel across Ninewa, KRI, and Northern Iraq).

Start date: 1 February 2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates.

How to apply Application process:

Interested? Please apply by clicking on the following link:

Applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 18 December 2021

For further information about the Danish Refugee Council, please consult our website


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