Senior Advisor, Strategy & Change Management


About CRS:**

Catholic Relief Services is the international humanitarian and development agency of the Catholic Bishops of the United States, with programs and services that reach over 140 million people across the globe. Dedicated to a vision that all people reach their full God-given human potential in just and peaceful societies that respect the dignity of every person and the integrity of creation, CRS programs are based on need without regard to race, religion or nationality. CRS’ humanitarian relief and development work is accomplished through a global presence and networks, productive and mutually respectful partnerships, technical expertise across eight program areas, advocacy for policies and practices that promote justice and peace, engagement of supporters in the United States, and many other organizational capabilities of 8,000 staff across the globe. Job Summary:

The Strategy Department is a unit of the Chief of Staff/Strategy, Technology and Communications Division based at CRS headquarters in Baltimore, USA. Under the leadership of the Chief of Staff/Executive Vice President, the Strategy Department is comprised of four senior advisors, including this position.

The Strategy Department supports strategic planning, execution and reporting. Successful strategy execution includes identification of specific initiatives to drive the desired organizational changes, all directed toward achieving the agencies strategic goals. Strategy team members wear multiple hats, playing both leadership and facilitation roles to support our Vision 2030 agency strategy execution and overall organizational performance and effectiveness. In partnering with leadership, line managers and colleagues across the agency, the team strives to align collective efforts to strategic priorities and foste r an organizational culture that values collaboration, innovation, creativity and a continuous improvement mindset shaped by our Mission, values and a deep passion for making a positive difference in the lives of program participants and communities around the globe.

Individually, each Strategy team member also has a primary area of responsibility for a specific functional area. These include organization-level Knowledge Management, Internal Consulting to support organizational performance and effectiveness, Internal Communications, and Change Management. The focus of this particular role is on the latter. Key Responsibilities

In addition to contributing to the Strategy team’s collective support for agency strategic planning, execution and monitoring/reporting (10% effort), the Senior Advisor for Change Management is responsible for developing and implementing plans to address the change impacts of Vision 2030 initiatives. Th e Change Management Sr. Advisor will provide support to agency leaders and managers to explore and embrace desired strategic shifts, assisting them to identify key leadership actions to mobilize their teams successfully to deliver concrete changes and reinforce desired behaviors. Job Responsibilities:

Lead change enablement for designated strategic initiatives (SI) and other priority organizational change needs by partnering with change initiative leads (70% effort)

Building on an assessment of the strategic initiative’s change impact on CRS stakeholders, and in close consultation with SI leadership, support the creation and implementation of change management plans including stakeholder engagement, change readiness and reinforcement, learning, communications. Embed within project work teams as needed to guide the change management process. Liaise with Marketing and Communications teams to create communications assets such as videos, newsletter/updates, and other materials as appropriate given the project budget and communications plan Liaise with Talent Management to address any learning or development needs as part of organizational changes Develop communications according to the communications plan: draft, vet and finalize communications related to the change initiative Identify and mitigate anticipated organizational resistance Assess stakeholder change readiness and adoption using regular feedback loops to inform future support Strengthen organizational change management as a function (20% effort) Oversee organizational change management practice in defining and implementing strategies to increase staff uptake of change and minimize disruption of operations during high change activities Convene Community of Practice for Change Management practitioners across CRS to share best practices and provide mutual support and learning opportunities Inform and support senior leadership in staff absorption and acceptance of change. Develop additional interventions as needed to achieve the desired outcomes. Consult with and/or coach leaders on change management best practices Key Working Relationships:

Internal: Strategic Initiative Sponsors/Leaders, Initiative key stakeholders, Strategy Department team members

External: As applicable, external consultants supporting strategic initiatives

Personal Skills:

Outstanding relationship-building, listening and negotiation skills Demonstrated ability to build and maintain collaborative partnerships across organizational boundaries Ability to influence others and move toward a common vision or goal Strong writing and presentation skills with ability to adapt writing style to appropriate organizational ‘voice’ Strategic thinker Process improvement skills Strong analytical and problem-solving skills Strong judgment and demonstrated ability to be discreet Role requires a ‘team player’ (‘all hands on deck’ mentality is a must) Proven ability to work in a multicultural environment with respect and sensitivity High level of comfort with learning various functions Inquisitive and proactive Ability to adapt to shifting priorities, demands and timelines Basic Qualifications

Graduate degree in human resources, management, organizational development, communications, or equivalent areas A minimum of seven years’ experience in organizational change management or equivalent, including support for the full life cycle of initiatives Experience and knowledge of change management principles, methodologies and tools Experience in strategic planning Experience in design and support of solutions for new or existing business processes Fluency in spoken and written English; Spanish and/or French a plus Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

Integrity Continuous Improvement & Innovation Builds Relationships Develops Talent Strategic Mindset Accountability & Stewardship What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

*Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre- employment medical examination.

CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

*EOE/M/F/D/V -* CRS is an Equal Opportunity Employer. (For all US and International positions)

Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.


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