Protection Social Worker-Idleb-SYRIA


General Description of the Programme:

GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.

GOAL has been working in North Aleppo Governate since 2019, through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, as well as emergency support for recently displaced household.

Job purpose:

The Protection Social Worker is working directly under the Senior Protection and SG Officer. He/she is primarily responsible for conducting individual case management and the protection awareness raising for the targeted population according to GOAL approach.

Duties, objectives and competencies

Ensure Case Management is implemented according to GOAL Global procedure and guidelines. Conduct assessment interviews combined with the FSL, and emergency Verification team, and draft relevant reports to assess the needs of the target population (IDPs, host community). Carry out service mapping with a view to identifying relevant and functional services in GOAL’s operational area. This including all services needed to cover the most vulnerable categories (child, women and elderly at risk, disabilities, and people with serious medical conditions) needs. Identify any protection cases of concern and register each case in accordance with the Protection Cluster guidelines and Standard Operating Procedures. This also refers to any suspected, witnessed or reported case of safeguarding within GOAL or other humanitarian players in GOAL’s operational area. In coordination with the Senior Protection and SG Officer, make timely internal andor external referrals of any protection cases identified to and coordinate appropriate response to the case with partner organisations and services as per the Protection Cluster referral guidelines and Standard Operating Procedures. In coordination with the Senior Protection and SG Officer, ensure proper follow up and monitor each individual referred protection case within the terms and timelines recommended by the Protection Cluster referral guidelines and Standard Operating Procedures. Accompany the protection case individuals to external appointments with service providers when necessaryapplicable taking into consideration both safety and security limitations. Provide awareness raising activities and support the development of relevant curricula and messaging in coordination with Senior Protection and SG Officer and Deputy Program Manager. Conduct monitoring and observation visits for offices and locations were GOAL andor their partners are implementing any kind of activities to ensure good level of adherence to SG standards and report any wrongdoings and risks according to the internal reporting protocol. Co- facilitate trainings for staff andor community as required, conduct awareness session in protection related topics and support in distribute any related posters and flashcards. Attend relevant community meetings; participate in relevant councils, roundtables, and committees Update records and preparing periodic reports on caseload. Beside document all activities within the scope of work including but not limited to participation lists, pictures, training meeting agendas, etc. – and submit detailed monthly reports. Maintain data confidentiality and manage physical and electronics documentation according to GOAL approach and aligned with donor standards and requirements. Support the programme teams when needed and as per direct supervisor directions. Undertake other responsibilities as assigned by the “technical & operation” line manager. Requirements (essential)

Psychology, Sociology, Protection, Human Rights, and other related studies. A higher education degree such as Master or other will be seen as an advantage. 2 – 4 years of previous relevant experience Excellent interpersonal and communication skills Demonstrated ability to work with highly vulnerable groups Awareness about the protection context. Able to work effectively within a team and/or individually Well organized with strong time-management skills Ability to work under pressure Shares GOAL vision and values Requirements (desired)

Previous experience working with referrals system and with Protection Cluster Guidelines and SOPs. Previous experience working with NGOs. Proficiency in English written and spoken. How to apply Interested? Then apply for this position via clicking on the “apply now” button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted. Qualified female candidates are strongly encouraged to apply.

Application deadline is 14 December 2021.

Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please do not respond.

“يرجى ملاحظة أن منظمة جول GOAL لا تفرض أي رسوم من أي نوع أو أي التزام مالي آخر في أي مرحلة من مراحل عملية التوظيف (الطلب ، المقابلة ، المعالجة ، التدريب ، التعريف) أو رسوم أخرى ، و لا تطالب بأي معلومات عن الحسابات المصرفية البنكيه للمتقدمين على الشواغر. لا تعمل جول GOAL مع المؤسسات الوسيطة والأفراد أو وكالات التوظيف أثناء عملية التوظيف. في حالة طلب أي رسوم أو مستحقات منك خلال عملة التقديم على الوظائف الشاغره أو في أي مرحلة من مراحل عملية التوظيف ، يرجى إلابلاغ عدم الاستجابه

General terms and conditions


Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols. Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area. Report any concerns about inappropriate behaviour of a GOAL staff or partner. This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.


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