Mentor Advisor – MicroMentor

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Location: U.S. Based (Remote)

Position Status: Part-time (0.5 FTE), Regular

Salary Level: Annualized range of $64,000 – $70,000 ($32,000 – $35,000 adjusted)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team

Micromentor is an initiative of Mercy Corps’ Innovations Team. MicroMentor connects entrepreneurs and business mentors on an easy-to-use social platform that strives to overcome geographical limitations and deliver business resources at scale to under-resourced communities around the globe. We are the world’s largest network of free business mentoring. Entrepreneurs matched with a mentor have shown significant results in terms of improved job creation, business survival, and revenue growth. Since inception, our community has grown to more than 115,000 entrepreneurs and 43,000 mentors across 180 countries. Our team is diverse, driven, hardworking and highly committed to the mission of helping small businesses thrive through mentoring.

The Position

MicroMentor has initiated a partnership with a national telecommunications company to provide “one-on-one specialized coaching services” for thousands of small businesses participating in a small business support program.

A key in the program is the dedicated Mentor Advisor, who will offer general insights to small businesses and volunteer mentors to support them navigate MicroMentor’s website and drive a sense of community We are looking for a seasoned mentor with a strong business and entrepreneurial background capable of not only activate MicroMentor community, and facilitate matching by using its experience to understand the entrepreneurs’ needs and make mentor recommendations, but able to serve as a business mentor itself to provide guidance and orientation for entrepreneurs looking to solve business challenges. The Mentor Advisor will have a deep understanding of what are the skills needed to become a successful mentor and create, design, and conduct relevant training for other mentors that are earlier in their career.

The Mentor Advisor will provide overall community management and will engage with and support the mentoring community to promote successful mentoring engagements. The Mentor Advisor will engage directly with entrepreneurs and mentors on the MicroMentor mentoring platform to review, moderate, and contribute to community discussion threads; recommend potential mentoring matches; schedule 1:1 consultations with entrepreneurs and mentors to help prepare them for mentoring relationships and answer questions; organize webinars on pertinent topics to support entrepreneurs, engage directly with entrepreneurs to answer basic business questions; source and collect success stories of meaningful mentoring engagements. The Mentor Advisor will also conduct proactive research of the program design to understand the user experience as a whole, provide recommendations on user experience, identify areas for educational content development for entrepreneurs and mentors, and create detailed training materials.

Essential Responsibilities

**PROGRAM DESIGN

Design, and implement skills-building training for mentors to enhance their mentoring experience and skills. Design and create educational content for entrepreneurs and mentors, including educational webinars Proactively understand the user experience to provide recommendations and areas for improvement for MicroMentor user experience Anticipate the needs of users and work closely with MicroMentor’s technology team to address them, as well as communicate updates to the telecom partner. COMMUNITY MANAGEMENT

Engage directly with entrepreneurs and mentors in the platform, and support users to connect to the right mentor or entrepreneur for them. Be available, accessible, and visible to entrepreneurs and serve as a business mentor for entrepreneurs in the MicroMentor community, providing advice and guidance to their businesses challenges White glove community moderation of Q&A, as well, as to provide business responses in the Q&A to entrepreneurs’ questions. Engage with the Mentor community to proactively anticipate prospective mentor matches IMPACT & INSIGHTS

Coordinate with the Program Manager and Impact and Insights Team to ensure there is a continuous feedback loop for findings and insights to drive adaptive management of the program and technology, and so that users can feel the impact of their feedback. Supervisory Responsibility

None

Accountability

Reports Directly To: Sr. Business Solutions Specialist

Works Directly With:

Digital Solutions Manager Global Programs Officers MicroMentor Team Members Telecommunications partner(s) Mercy Corps Regional Program Team Mercy Corps Global Procurement and Logistics Team Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please submit a cover letter that clearly shows how your experience meets the minimum qualifications and prepares you to perform the key responsibilities of this role; be clear and specific about how your background is relevant.

At least 5 years of entrepreneurial experience (running your own business in the US) Strong experience as a volunteer mentor Experience as a mentor on the MicroMentor platform is preferred Experience participating as a mentor in other mentoring platforms Social impact, non-profit experience preferred Proficient in social networking/community technology platforms Strong computer skills in Google Suite and MS Office programs (specifically MS365) Excellent verbal and written communication skills Strong organizational and time management skills Ability to multi-task and maintain attention to detail Ability to work efficiently with minimal supervision Success Factors

The ability to thrive in a fast-paced, multi-tasking environment while maintaining the respect of staff and colleagues is essential for this position. The successful candidate will demonstrate an understanding of general accounting principles and the ability to act responsibly and ethically when working with sensitive information and community users’ privacy. The successful candidate would also have a good understanding of the role of a business mentor, and a strong sense and empathy for the challenges that early-stage entrepreneurs, often with limited access to resources, are facing.

The most successful Mercy Corps team members have a strong commitment to teamwork and accountability and make effective communication a priority in all situations. Mercy Corps is a highly collaborative and lateral organization that encourages strong self-initiative as well as team spirit. In order to succeed in this environment, the candidate should be highly organized, and innovative. They should have the ability to work under pressure to complete multiple tasks and meet demands and deadlines with a positive, constructive attitude under minimal supervision. They should also demonstrate proud workmanship, good communication, and collaboration skills.

Living Conditions / Environmental Conditions

This position is remote or based in Portland, OR.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC’s policies, procedures, and values at all times and in all in-country venues.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis

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