Description

Latest Jobs in Nigeria (12 States) – Zamantee Africa Recruitment

Position of Customer Service & Support at Zamantee Africa – Submit CV

 

Job Description

 

We are hiring customer service support to manage talent inquiries and support. You will also be asked to process registrations, meetings, and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Responsibilities:

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Ensure customer satisfaction and provide professional customer support.

 

Method of Application

Interested and qualified candidates should apply using the Apply Now button below.