Registered Nurse – Call Center Executive at Metrohealth HMO Limited
About MetroHealth HMO Limited
MetroHealth HMO Limited is a Health Maintenance Organization which has been established with the objective of becoming the HMO of choice for corporate entities and all subscribing enrolees, who want good quality healthcare accessed through a technology-enabled platform that will enhance the whole customer experience. The platform has been configured towards administering efficient patient-centered services. Our focus is on quality and service delivery, ensuring prompt, personalized, and seamless quality healthcare support services to our clients, both young, middle age, and old. Technology drives our operations as it undergirds our operational efficiencies and provides access to timely data which is beneficial to both providers and enrollees. Several technology portals are made available through controlled access for enrollees to view and manage their health data, and for providers to submit and receive payment for services delivered.
Job Description
- Job Title: Registered Nurse – Call Center Executive
The ideal candidate will:
- Obtain client information by answering telephone calls; interviewing clients and prospects; verifying information.
- Determine eligibility by reviewing the enrolee/client database for information.
- Inform subscribers, clients, and providers by explaining procedures; answering questions; providing information.
- Maintain communication equipment by reporting problems.
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
- Update job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplish sales and organization mission by completing related results as needed.
Set Skills Required.
- Excellent Communication Skills Across Channels
- Phone Skills
- Listening
- Data Entry Skills
- People Skills
- Informing
- Customer Focus
- Customer Service
- Attention to Detail
- Professionalism
- Multi-tasking.
Qualifications:
- B.Sc. Nursing Science, Staff Nurse, or Staff Nursed/Midwife post NYSC where applicable.
Application Closing Date
30th December 2022.
Method of Application
How to Apply
Interested and qualified candidates should send their CVs to: metrovacancies@gmail.com using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
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