Intensive Case Management Caseworker


The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). This position reports to the Casework Program Manager.

Major Responsibilities:

· Determine client eligibility for ICM programming and conduct intake assessments; review program expectations, outcomes, and confidentiality with each potential client.

· Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.

· Evaluate client progress every six months during active program enrollment to determine the client’s progress toward goals and work with the client to identify new needs and actions needed.

· Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits, helping clients attend appointments, and helping clients schedule appointments.

· Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.

· Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.

· Respond to client crises, with guidance from supervisor when needed.

· Assist clients with requesting financial assistance when applicable, and track the received financial assistance in the client’s case file.

· Maintain up to date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).

· Attend regular trainings and meetings at both the local and national level that are relevant to the position.

· Manage one to three ICM interns/volunteers per semester.

· Assist supervisor in completion of reports as required by funders and/or donors.

· Comply with and remain up-to date on all policies, procedures and best practices of the agency.

· Other related duties as assigned.

Job Requirements:

· Bachelor’s degree in social work, public health, or similar field, preferred OR equivalent professional experience

· A minimum of 1-2 years of case management experience with similar populations and/or client needs

· Fluency in spoken and written English

· Fluency in a language of the client base preferred

· Aptitude for working through intense mental health and/or medical situations with clients, often in an emergency situation

· Reliable transportation, a valid driver’s license, and ability to transport clients.

· Familiar with Microsoft Office Suite (Word, Excel, Outlook) and using online client management portals

Working Environment:

· A combination of standard office environment, remote work and “field” time within the service delivery area to perform the above outlined responsibilities.

· Occasional evening or weekend work may be required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


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