Impact & Accountability Lead


Salary £38,000 per annum

Grade: Grade 2 – Senior Manager/Specialist.

Hours: Full time Permanent (37.5 hours per week). Flexible hours considered.

Responsible to: Head of Programme Quality

Direct Reports: MEAL Coordinator (x4)

Key Interdependencies Head of Programmes, Head of Programme Funding, Head of Emergency Response, Technical Lead – Shelter Regional Directors, Safety & Security Advisor

Location: Truro, Cornwall, or Remote Working (with regular travel to Truro)

Travel: Work away from home, this may be UK or overseas training or in-country Programme support. You may be required to deploy for up to 40% of your time in any calendar year.

Role Purpose

The Impact & Accountability Lead has responsibility for supporting the Head of Programme Quality in driving the quality of ShelterBox’s programme approach and sector influence in alignment with our renewed mission, vision, and strategy. The Programme Quality team’s role is to develop standards, ensuring mechanisms are in place to strengthen accountability, quality and learning and train the delivery teams to meet these standards.

This will be achieved through strategic approaches that reflect both internal and external learning, sector advances and innovation for Shelter through measurement, technical standards, and the development of policies of best practice. This team is the knowledge hub for ShelterBox.

The Impact and Accountability Lead will monitor and suggest improvements to Programme KPI performance, including resourcing and conducting high-quality evaluations to demonstrate outcomes and impact, ensuring that accountability mechanisms are in place for all programmes.

The Department has recently completed an operational review, which will form the basis of strategic and departmental changes for growth, building on a significant increase in programme size in 2022.

This role will also report to the CEO/Board of Trustees on a regular basis on Programme Quality and Impact. The International Programmes Leadership team will also work closely with our Fundraising /Finance teams and larger affiliates (particularly ShelterBox USA) to ensure an aligned approach to fundable opportunities. The role will also encompass high-level relationship building and advocacy with partner organisations to consolidate the reputation and position of ShelterBox within the humanitarian sector.

This role will be joining a fast-paced organisation realigning itself for further growth in the face of mounting humanitarian needs. We look forward to welcoming candidates who share our passion and teamwork to achieve this.

Duties will include but not be limited to:

Monitor and suggest improvements to Programme KPI performance, ensuring that impact assessment and accountability mechanisms are in place for all programmes. Proactively analyse and make recommendations on how emerging global and sector trends, developments and research might potentially affect current policy and practices Supporting the research and develop strategy and ensuring associated work plans make the most of opportunity for improvement and development. Include consideration of aid items, approaches, and agreed organisational learnings. Build links and collaborate with relevant sector organisations, communities of practice and academic institutions to build strategically appropriate research agenda. Engage professional partners (organisations, individuals, and communities of practice) to both obtain and cascade learning opportunities. Contribute to the development of policies and procedures and introduce innovation and best practices to ensure optimum efficiency and efficacy of sustainable programmes. Lead development and embedding of effective MEAL policy, processes, tools and reporting within disaster responses. Ensure a robust, accountable, situation-appropriate and purposeful approach that meets identified need. Promote a current operational theory of change to support effective and accountable disaster responses. Promote and actively support an organisational learning culture. Communicate learning related to product, process and approach. Line manages the MEAL team to deliver team performance and personal development. Work with colleagues on the development, and support delivery, of training and resources to support staff and volunteers in delivering MEAL activities. Support prioritisation of lessons indicated into department priorities. Represent ShelterBox MEAL externally. Undertake and support relevant research into areas compatible with operational strategy. Support a culture of evidence-based responses that drives organisational learning and improvement; Lead on the ongoing development and implementation of an organisational MEAL strategy across responses to ensure the delivery of high quality and timely emergency shelter provision. Design and deliver impact measurement methodologies to support the communication of impact across stakeholder groups. Work with wider Programmes team to manage response specific data in a manner that enables data-driven management and improved reporting. Follow-up key complaints issues with programme team leads to facilitate closing the feedback loop Conduct bi-monthly meeting with program staff to ensure key findings and critical issues are taken upon Work away from home, this may be UK or overseas training or deployment to disaster affected areas. Whilst you are unlikely to respond for more than six weeks at any one time, you may be required to deploy for up to 40% of your time in any calendar year.


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