Head Of Regional Resource Training Center

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Position Title

Head of Regional Resource Centre (RRC)

Working Location

RRC Karen

Region

IOR – Eastern & Southern Africa (ESAF)

Direct Supervisor Position

Deputy IDR/Regional Programme Director

Direct Reports

RRC Head of Departments

Position Title

Head of Regional Resource Centre (RRC)

Working Location

RRC Karen

Region

IOR – Eastern & Southern Africa (ESAF)

Direct Supervisor Position

Deputy IDR/Regional Programme Director

Direct Reports

RRC Head of Departments

About SOS Children’s Villages RTRC

Established in 2005, SOS Children’s Villages Regional Resourcing Center is a SOS Training Center dedicated to support and promote the training of SOS staff members as well as likeminded organizations in specialized programmatic areas. It offers a range of specialised training on site as well as online training. The unique setting in Karen also offers accommodation and conferencing facilities.

SOS Children’s Villages RRC is part of the Eastern and Southern Africa Region of SOS Children’s Villages International and operates under the supervision of the ESAF International Branch Office in Nairobi.

Mission of the SOS RRC

To be a resource hub for staff capacity development and networking for MAs in the ESAF and other SOS CVI regions, as well as external child care stakeholders.

About the Role

The Head of RRC will be responsible for:

Ensuring that the facility is financially self-sustainable, operating efficiently within the guidelines of all organisational policies and procedures.

Developing and implementing an appropriate sales and marketing strategy to support growth in alignment with the mission and values of the organisation.

Leading and directing the development and performance of all departments of the resource center including, front office, housekeeping, maintenance, food and beverages, marketing and finance to deliver the highest level of customer service.

Managing business relationships (internal and external), maintenance of the physical assets and oversight of financial and operational performance.

Effective coordination of conferencing and training events

Key Result Areas and Activities

Leadership & Daily Management of operations

· Lead the development and execution of marketing strategy to ensure sustainability and relevance.

· Lead and manage head of departments and respective staff of the centre to effectively manage daily operations in accordance with established departmental goals and objectives.

· Ensure effective coordination of calendar of activities (training, conferencing, bookings) with relevant stakeholders (regional office staff, external partners)

· Host global and regional staff/teams heading ad hoc specialist projects (ICT shared services/mental health hub, digital fundraising)

· Ensure high standards of food preparation, presentation and quality are maintained. To control and to be actively involved to innovate and create cost effective menus.

· Ensure that occupancy, room rates and revenues are continuously maximised.

· Monitor team rosters in advance

Marketing and Customer Service

· Develop marketing ad resource development plan, execute and monitor/evaluate all related activities

· Mobilize financial resources in execution of the marketing and resource development strategy and plan

· Resolve customer concerns and address all feedback in a timely and professional way.

Human Resource Management:

· Build the human capacity of RTRC to ensure its long-term growth and stability.

· Implement an efficient performance management and human resource development system that promotes the development of all co-workers and the identification of talents and regular feedback to enhance performance.

· Oversee HR related actions in accordance with organisation’s policies.

Financial Management

· Develop income/cost analysis, develop budget, follow up execution and produce financial reports

· Ensure monitoring and compliance with internal control systems

· Support annual internal audits and external audits and provide responses to formulated findings and recommendations.

Operations and Administrative Management:

· Supervise procurement operations

· Supervises security in and outside the compound, maintenace of facilities and cleaneliness of facilities, gardens and surroundings

· Ensure compliance with occupational Health & Safety regulations, tax and legal requirements.

· Close supervision of logistics and timely delivery and management of goods and services.

· Ensure wellness of staff and guests

· Conduct regular staff meetings.

· Submit quarterly operaitional reports

Internal stakeholders:

Regional Office & RRC staff

International Office

External stakeholders

Partner organizations/customers

Suppliers

Other actors in the hospitality sector

Desirable Attributes:

SOS values/ other values

Team Building/team collaboration

Customer service excellence

Networking and Collaboration

Self-organized /organizing others

Ability to be flexible in ever changing environment

Required Competencies:

Innovative and resourceful mindset

Managing Change and people development

Problem solving

Excellent customer service , effective communication and interpersonal skills

Reporting and writing skills

Planning and Organising

Time management

Education and Qualifications:

· Bachelor Degree in Hospitality Management.

· Strong Financial knowledge.

· Proficient in the use of Microsoft tools (Word, Excel, Outlook)

· Excellent customer service, communication and interpersonal skills

Required Experience:

· At least five years in management position in the hospitality industry

· Excellent leadership skills with hands on, lead by example style.

· Food and Beverages management

· Proven experience in leading and managing diverse teams

· Sales and revenue management

Languages:

Fluent professional written and spoken English is essential. Any other international language is desirable.

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