Head Of Programme Support


All NRC employees are expected to work in accordance with the organization’s values. To be *dedicated, innovative, inclusive* and *accountable* are attitudes and believes that shall guide our actions and relationships.

Purpose of the role:

The Head of Programme Support Unit (HOPSU) is a senior position within the Programme Management Unit at NRC Lebanon country office in Beirut and works alongside the Head of Programme on programme development and strategic vision in the country. To maintain and improve quality programming across multi-core competency projects, geographic areas, and thematic areas, the HOPSU oversees the cross-cutting thematic adviser functions of protection, accountability and partnerships, as well as the programme quality support functions for Monitoring and Evaluation (M&E) and Grants management.

With a strong focus on programme quality and support, the HOPSU assumes overall responsibility for the integration of cross-cutting themes of working in partnerships, safe programming and accountability. The HOPSU will also guide the development and continuous evolution of effective grant management and support related to project cycle management (PCM), M&E, and partnerships. The Programme Support Unit, led by the HOPSU, supports with programme quality and development of capacity on cross-cutting and programme support themes, working collaboratively with the core competency specialists, support managers, programme and area managers and regional advisers.

The HOPSU furthermore supports the Head of Programme with donor relations, promoting of learning, and ensuring effective and constructive communication between functions and area offices.

What you will do

Line management and technical supervision of Programme Support Unit. Compliance with and adherence to NRC policies, guidance and procedures. Provide programme support input to Country Strategy and Plan of Action. Development of strategies/ SOPs on cross-cutting themes, community helpline, PCM, M&E, aligned to regional and global priorities and strategies. Develop funding dashboards and forecasts. Responsible for quality control of donor applications and reports, including compliance with donor standards. Quality control, M&E and organizational learning. Capacity building of all staff, on cross-cutting themes, PCM and M&E. Responsible for overall donor advisory and liaison, as delegated by the Head of Programme. Deputizing for the Head of Programme. Specifically you will;

Manage performance and staff development of the Programme Support Unit. Initiate the development and embedding of technical guidance documents/SOPs and tools relevant to the Programme Support Unit. Oversight of key Project Cycle Management (PCM) processes, staff training and support on PCM, protection, safe programming and accountability principles. Strengthening accountability to beneficiaries and community engagement approaches through improving M&E processes and efficient functioning of the community helpline and complaints and feedback mechanism. Facilitate protection, safe programming initiatives for integrated contextual programme analysis and response analysis, as input to programme design. Oversee the integration of safe and inclusive programming minimum standards into routines, and development and roll-out of Country Office action plan and self-assessment tool. Oversee efficient growth of downstream partnership portfolio through centralised partnership management, strategy and approaches. Support in the development of a multi-year funding strategy, gap analysis, prioritised areas, forecasts opportunities and identify funding opportunities, taking particular account of changing context and donor priorities. Ensure optimal articulation between Lebanon, Regional Office and Head Office on donor engagement, M&E, partnerships, protection and complaints and feedback mechanism. Promote close collaboration between Grants and Finance to ensure effective creation, management and monitoring of financial proposals, spending plans, modifications, and reporting of donor budgets. Lead programmatic audits focused on quality, compliance, timeliness, and relevance. Contribute to lessons learnt and evidence-based programming in a systematic manner. Oversight of initiatives and responsibilities as delegated by the Head of Programme. Immediate Priorities for this position

Development of partner toolkit Conclusion of fundraising strategy Review of Area Office partnership structures and strategies What you will bring

University degree in Project Management, Development Studies, Social science, or the equivalent Minimum 5 years’ experience in a senior humanitarian position, with line management and project management responsibilities Technical background and experience in M&E systems and approaches, leading partnership implementation, protection and accountability and or Grants Experience in integrated programming and knowledge of donor landscape, priorities and conditions Experience from working in complex and volatile contexts and Knowledge of the context in Lebanon Knowledge about own leadership skills/profile Fluency in English, both written and verbal What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

To be dedicated in what we do; To be innovative with our solutions; To act as one unified and inclusive team; To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family. Additional Information:

Duty Station: Beirut Lebanon

Duration of contract: 12 months, full-time, in accordance with local labour laws.

Grade 10 in NRC’s grading structure

Travel: Up to 40%

Reporting line: Head of Programme


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