Asylum Seekers And Families (ASF) Specialist


Job Description

The Asylum Seekers & Families (ASF) Specialist will provide direct care services and ensure the safety of the families at IRC’s Welcome Center. The ASF Specialist will act as an advocate, educator, coach, and role model for the program participants, as well as complete operational routines in the Welcome Center. The ASF Specialist operates under supervision with moderate latitude for the use of independent judgment and initiative.

Major Responsibilities:

Responsibilities may include, but are not limited to:

• Maintain a clean, safe, secure, and stable center for asylum-seeking families; provide meals, bedding, clothes, and personal hygiene supplies as needed. Clean and organize the center and maintain child-friendly spaces.

• Conduct participant intakes and assessments, coordinate travel arrangements, and complete referrals for participants in their destination locations.

• Provide individualized and group orientations and support clients through social service referrals, medical access, and advocacy services by assessing and evaluating each client’s distinct needs.

• Coordinate and conduct ‘Know Your Rights’ and other informative orientations.

• Provide travel logistics including transportation of clients and in-kind donations to and from bus stations, airports, the center and other drop off points.

• Assist clients in navigating airport travel arrangements, including how to read arrival and departure boards, how to read their tickets, escorting clients through TSA security to their departure gate and assisting with flight boarding, as necessary.

• Assist clients in navigating bus terminal travel arrangements, including how to read their tickets, bus transfers, arrival and departures and assisting with boarding, as necessary.

• Ensure compliance with case documentation, case file management and reporting requirements, adhering to strict confidentiality guidelines.

• Support statewide efforts to support the needs of asylum seekers as requested and needed.

• Participate in all program meetings, staff development activities, and fully engages as a member of the team.

• Comply with all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

• Other related duties as assigned.

Job Requirements

• High school diploma or equivalent and minimum of one-year experience in case work, human services or related field, or equivalent combination of education and experience. University degree preferred, ideally in a social work, immigration, or international related field of study.

• At least one year demonstrated relevant work experience (in addition to the above) in human services field; preferably in a non-profit or social services agency environment. Shelter/residential experience preferred.

• Prior experience working with refugee populations or asylum seekers preferred.

• Excellent verbal and written communication skills and the ability to communicate with limited-English speakers in a multi-cultural environment. Fluency in spoken and written Spanish and English required.

• Proven ability to contribute both independently and as a key team member, self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

• Ability and willingness to drive a 15-passenger van.

• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

• Ability to work during non-traditional hours such as evenings, overnights, and weekends as needed.

Working Environment:

• The Welcome Center is a 24-hour facility; flexible work hours, including holidays, evenings, and weekends with regular contact with ASF clients and volunteers.

• This position will work overnight shifts.

• Ability to lift 35 lbs. to 50 lbs. to move furniture, household supplies, and boxes.

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.


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