Job Description

• Develop a new customer base and generate strategies that grow market shares, improve customer experience and drive the growth of all product lines.
• Ability to handle the implementation of sales programs, and policies, and communicate, to assure sales goals and company objectives are achieved.
• Maintaining relationships with existing and new customers in the business
• Ensuring that customers are fully conversant with the company’s PDR model, also ensuring that set prices for each category are effective and complied with.
• Traveling to establish new dealerships, promoting the brand, also visiting partners and dealers on such trips.
• Educating dealers on various products, especially in the area of technical descriptions of products and load analysis.
• Coordinating and ensuring that warranty returns are properly checked and tested to confirm faults before acceptance, also ensuring timely repairs and delivery of all warranties.
• Resolving customers’ complaints regarding sales and services.
• Controlling pricing and ensuring that Partners, dealers, and retailers buy at the stipulated prices.
• Ensure that sales policies and procedures are strictly adhered to, while maintaining maximum confidentiality, and recommend disciplinary action wherever necessary.
• Regular updating of customer information on the company’s database.
• Managing billings and delivery of purchased items and ensuring it is done timely and within a considerable time frame.